itil

Elements of Service Delivery from goitil 1017 days old

The "Service Delivery" elements of ITIL tend to focus on clearly defining the level of service expected by the end user as well the pro-active planning ...

Elements of service support from goitil 1017 days old

The "Service Support" elements of ITIL tend to focus on the day to day management and maintenance of IT services. If ITIL was a car, Service Support ...

ITIL Overview from goitil 1019 days old

ITIL was introduced in the UK in the 1980's and remains under the control of the Office of Government Commerce (OGC). It is currently undergoing its ...

Glossary of terms from goitil 1125 days old

[ ... ] ITIL glossary, just a way of explaining what I am on about! Incident - An occurence of an application or system not behaving in a way you ...